FAQs

What are the tax advantages to me of contributing to the plan?
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You pay no current federal income tax on your contributions or any earnings on those contributions.  You will pay tax when you eventually withdraw money from the plan, but it is possible that you may be in a lower tax bracket with you receive those benefits.

What happens to my contributions?
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Your employer will forward your contributions to the investment provider in your choice of options.  You will receive a quarterly account statement which will summarize your account’s financial activity.

Will I need a password to get into my personal account on the toll-free telephone line and the Internet?
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Yes, for security reasons a password is required. Please note -- there are different security processes for phone and Internet access:

Toll-free phone: You will need both your Social Security Number and a personal identification number (PIN) to access your account through our toll-free telephone line. A default PIN will be assigned to you when you enroll in the plan (you will receive the default PIN along with your enrollment confirmation). We encourage you to change this password to one of your own preference at your earliest convenience. PINs can be changed by using our automated toll-free telephone line. Note: customer service associates cannot change your PIN.

Internet: First-time users will be asked to fill out a brief registration form before accessing their account online. This form will prompt you to create a personalized Username and Password that you will use to access your account(s). Upon accessing your account, you will need your Social Security number and PIN(s) to complete the registration process. On all subsequent visits, you will only be required to enter your Username and Password to access your account.

What is the ING policy on privacy?
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ING takes ensuring the privacy of its customers very seriously. View information regarding our privacy policy.

Neither ING nor its affiliated companies or representatives provide tax or legal advice. Please consult a tax adviser or attorney before making a tax-related investment/insurance decision.